We have a (new) Backend User but the Asset Map will not open in her browser.
Here is the Java Trace:
ava.io.IOException: error while getting request connection : Connection timed out: connect
at net.squiz.matrix.core.Matrix.doRequest(Matrix.java:151)
at net.squiz.matrix.assetmap.AssetMap.loadTranslations(AssetMap.java:303)
at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:101)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
at net.squiz.matrix.assetmap.AssetMap.loadTranslations(AssetMap.java:308)
at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:101)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Exception: java.lang.NullPointerException
Translation asset_map_status_bar_init not found
Translation asset_map_status_bar_success not found
Trace level set to 5: all ... completed
Can anyone tell me what the problem might be... please?
[quote]
We have a (new) Backend User but the Asset Map will not open in her browser.
Here is the Java Trace:
ava.io.IOException: error while getting request connection : Connection timed out: connect
at net.squiz.matrix.core.Matrix.doRequest(Matrix.java:151)
at net.squiz.matrix.assetmap.AssetMap.loadTranslations(AssetMap.java:303)
at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:101)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
java.lang.NullPointerException
at net.squiz.matrix.assetmap.AssetMap.loadTranslations(AssetMap.java:308)
at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:101)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Exception: java.lang.NullPointerException
Translation asset_map_status_bar_init not found
Translation asset_map_status_bar_success not found
Trace level set to 5: all ... completed
Can anyone tell me what the problem might be... please?
Is this simply a symptom of a slow connection?
Is there a workaround?
regards
Polonius
[/quote]
Hi Mate,
There isn't too much that can be made from the error apart from the obvious connection time out part as pointed by you. Can u try the user mentioned above to use a different machine and see if ti fixes the issue? or even try yourself (or some other user for which the asset map loads) on her machine. Wouldnt be a bad idea to see if there is versions difference of Java to see if there is something there.
I cannot think of anything else but is there any error that might have been logged in the Matrix error.log ?