Custom Form Selective Emails Issue

(Nic Hubbard) #1

We use the Selective Emails feature of a Custom Form, which is really nice. In our form, we have a select field with three options, then we have three separate emails configured on the Email Options screen. Using the Selective Emails feature, we can then send a different email to the user, based on one of the three options they chose.

 

But, here is the issue. We have another select field that we need to do the same thing with, and send DIFFERENT emails. But it seems to me that the limit is 3 emails, since you are only allowed to choose from the Recipient, Receipt or Send to a Friend. Am I missing something or is this the limitation?

 

It would be amazing if Submission actions had rules, so that we could just setup as many Send Email submission actions that we wanted, and send it to whomever based on the rules.

(Bart Banda) #2

Hi Nic,

have you tried putting a response keyword into one of the To fields on the send email form submission action? Maybe you could try a keyword modifier trick where depending on the value of the response from the select field, the modifier prints a specific email address to send to? Something like %response_1234_q1^replace:value1:email@address.com1^replace:value2:email@address.com2^replace:value3:email@address.com3%

 

If that doesn't work, next thing would be to have a submission action for each possible email and just try a ^eq:value:email@address.com modifier. This isn't ideal though as you would need to copy the email contents into each action so hopefully the first one works for you.

(Nic Hubbard) #3

Hi Nic,

have you tried putting a response keyword into one of the To fields on the send email form submission action? Maybe you could try a keyword modifier trick where depending on the value of the response from the select field, the modifier prints a specific email address to send to? Something like %response_1234_q1^replace:value1:email@address.com1^replace:value2:email@address.com2^replace:value3:email@address.com3%

 

If that doesn't work, next thing would be to have a submission action for each possible email and just try a ^eq:value:email@address.com modifier. This isn't ideal though as you would need to copy the email contents into each action so hopefully the first one works for you.

 

Awesome! Using a keyword like %response_123486_q29^eq:Male:myemail@puc.edu% in a Submission Action worked perfectly. Thanks!