Errors when uploading file

Squiz Matrix Support
1

Sometimes when I am uploading an image file into the Media Folder, I get the following errors:

     PHP Warning
    mkdir([SYSTEM_ROOT]/data/private/assets/image/0003/3873): Permission denied
    
    
    MySource Warning
    Unable to create directory: [SYSTEM_ROOT]/data/private/assets/image/0003/3873/
    
    
    PHP Warning
    mkdir([SYSTEM_ROOT]/data/private/assets/image/0003/3873): Permission denied
    
    
    MySource Warning
    Unable to create directory: [SYSTEM_ROOT]/data/private/assets/image/0003/3873/
    
    
    PHP Warning
    copy([SYSTEM_ROOT]/data/private/assets/image/0003/3873/rag_gallery.jpg): failed to open stream: No such file or directory
    
    
    MySource Warning
    Failed copying non-uploaded file ([SYSTEM_ROOT]/import/tool_bulk_file_import__tmp_file_upload__/rag_gallery.jpg) to destination directory ([SYSTEM_ROOT]/data/private/assets/image/0003/3873/rag_gallery.jpg) [CORE0036]
    
    
    PHP Notice
    Undefined variable: parent


When I try uploading the file again it usually works fine. Is this something that I should contact support about?

We are running 3.14.0 so maybe this was a bug that was fixed...
2

Yes -- you have file system permission problems. You need to reset your entire filesystem to be owned and writable by the web server process. You also need to make sure that the Squiz Server and Cron Manager scripts are running as the same user as the web server.
3

Wow, Squiz Support is super fast today! Fixed!