Hi
Hope you can help us. An administrator of a site has created an asset listing that returns information from a form the only problem is that she is unable to see what is being returned (she can see the design applied to that page but not data), but myself as a system administrator can see it.
Any suggestions? :unsure:
Are you listing the submission logs?
Maybe a permissions thing, check who has read access to the submission logs?
Yes
All permissions seem to be fine!!
Is the page status Live? She won't be able to 'read' pages that are under-construction
All the assets are live and permissions are correct, that is why it is so annoying that it won't work for them.
Are the form submission assets Live? They probably wouldn't (and shouldn't) be. As such, you would need Write permission (or higher) to see them in an asset listing.
That is correct the form submissions are NOT live.
In which case, a user would need Write permission or higher to see them.
The users trying to access the submissions are backend users and have been granted admin permissions to the site. Is there any restrictions on the size that backend users can see compared to system administrators as we are talking a few thousand submissions and I have no problem viewing them as a system administrator.
Are you seeing any errors in the error.log file? If there were an issue, there would be an error.
The only error that Iget is I try to preview the submissions (as a system administrator)when I set the assets per page to 0 so it will display all the records - the error message is:
[27-Mar-2008 13:11:26] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 40961 bytes) in /var/www/matrix/core/include/metadata_manager.inc on line 1053
If I try to do the same for a backend user I get no error messages in the error.log files only a network access message time out.
I have tried for the backend user (with Admin permissions) to set assets per page to 10 and either get the following:
a network access message - (timed out) and other times it is displaying the design that is applied to that page with no content or error.
As a system administrator I have not trouble displaying the page with assets per page set up to 500.
So back to my original question - Is there any restrictions on the size that backend users can see compared to system administrators as we are talking a few thousand submissions and I have no problem viewing them as a system administrator.
I would contact Squiz Support so that we can take a look at your system and advise appropriately. That you get an out of memory error trying to display all the submissions is not suprising, given how many there are. Without seeing your exact configuration it is difficult to determine why users with Admin permission are still not able to see the submissions.