Potential cron manager dead lock detected

One_of_Two · November 19, 2007, 1:12am

I have a potential cron manager deadlock. The process has a running status but keeps cancelling because it thinks an instance is already running. I tried manually running blah/../cron/run.php and also restarting the crond but neither worked. Any suggestions?

Avi_Miller · November 19, 2007, 2:01am

You need to clear the deadlock from the Cron Manager manually before you can run the process again. You can find the Cron Manager asset under the System Management folder.

Raena_Armitage · November 19, 2007, 2:03am

It may be handy to know what kinds of jobs you are trying to run. If it's a particularly large job, the Cron Manager may still be attempting to run the job when the next cron time comes around.

One_of_Two · November 19, 2007, 2:19am

Thanks, I can see the job that is causing the problem but I don't have an option to clear it, see the attached screen shot.
cron_error.jpg (19.2 KB)

gsherwood · November 19, 2007, 4:13am

The deadlock release is on another screen. Running Status I think.

One_of_Two · November 19, 2007, 4:32am

And you have to be logged in as Root, thanks Greg, I'm getting there, however… I cannot view the security key and clicking on 'Click here to get a new key' doesn't work either, so, I'm still unable to remove the lock.

gsherwood · November 19, 2007, 4:53am

Do you get any errors in the error log? The key requires PHP to be compiled with GD support so we can create the image on-the-fly. If you don't have GD, your image wont work.

If there is nothing in the error log, or you can't get to it, right-click the image and copy the URL, then go directly to that URL to see if you get any errors.

One_of_Two · November 20, 2007, 4:53am

[quote]Do you get any errors in the error log? The key requires PHP to be compiled with GD support so we can create the image on-the-fly. If you don't have GD, your image wont work.

If there is nothing in the error log, or you can't get to it, right-click the image and copy the URL, then go directly to that URL to see if you get any errors.[/quote]

No errors in the log. The image URL is [REDACTED] if I go directly to this URL I get the alt tag.

Avi_Miller · November 20, 2007, 5:04am

Your version of PHP does not have GD support. You will need to speak to whomever is responsible for your server's operating system and server software and ask them to either install the php-gd package or recompile PHP.