Search not generating results

Squiz Matrix Support
1

Hi


We are using Matrix 3.14.3 and having trouble generating a search result.



Indexing is turned on. Default formats/Initial Search Pages are setup etc



The search page has a root node selected and searching for asset type Page (inherited) with a data source of Include All.



We are able to achieve a result from an empty (wildcard) search however, with the above parameters generating a listing of the Pages within the tree.



Is there anything else we could try to generate a result on a search?



Cheers

2

Has indexing always been on, or did you just turn it on recently? If the latter, you will need to reindex your content so that Matrix knows about it. You can do this via the Global Tools menu in the top right-hand corner of the Administration Interface.

3

Your setting in System Management > Search Manager > Minimum Word Length also affects the search result, if the min is 4, then searching for 'abc' will not return anything.


(note: Words smaller than this length will be ignored by the indexer. Zero disables this option)

4

Hi


Indexing has been turned on for a while although applied to an individual tree (site) that was selected as the root node



I have just tried to reindex the whole site using the global tool and it failed with the following error message:



Fatal error: Call to a member function on a non-object in /var/www/mysource_matrix_3_14_3_ssv/packages/search/search_manager/search_manager.inc on line 587



Any ideas?

5

You need to report this to Support (support at squiz dot net or 1 3000 SQUIZ) so that they can take a look at it for you.

6

[quote]I have just tried to reindex the whole site using the global tool and it failed with the following error message:


Fatal error: Call to a member function on a non-object in /var/www/mysource_matrix_3_14_3_ssv/packages/search/search_manager/search_manager.inc on line 587[/quote]

The error indicates that one of your assets has failed to load, so something must not be quite right in your system. There isn't any more info I can give without looking at your system.



It might be worth reindexing small parts of the site at once until you narrow down the assets that is causing the problem.

7

OK thanks for that, it did seem strange that we couldn't get a result


I will try indexing small parts of the sites individually in case there is a rouge asset otherwise I'll open a support call



Thanks again