Tool bar blank with error

Squiz Matrix Support
1

hi…
the toolbar on the top of the admin section is blank…

at one time it displayed the error:



"Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 40 bytes) in /usr/share/php/DB/pgsql.php on line 421"



i then adjusted the memory limits in the main.inc file and now the tool bar is blank…

i tried to move an asset to the trash but a HIPO error stating:



"Error while requesting: error while getting a response: a HIPO job with this code name is currently run by that user"



i cannot access the HIPO jobs as it is in the toolbar, which is blank…



does anyone know what to do to resolve this? is it a matrix thing? or a pgsql thing?



thanks

teak

2

You will need to clear your HIPO Herder to remove the dead HIPO job. Is the top bar blank immediately after logging in?

3

thanks avi...
yes the top bar is blank when i load the page... in fact i cant log out as i think that maybe in the tool bar as well...
4

also it seems like i cant change designs for an asset either…
i can right click on a design, when trying to change it, and the "use me" option displays but when i select it nothing happens…

thanks

teak

5

[quote]also it seems like i cant change designs for an asset either…
i can right click on a design, when trying to change it, and the "use me" option displays but when i select it nothing happens…[/quote]



Are you getting JavaScript errors?

6

after trying to change a design, if i try to change another design i get a javascript prompt "the asset finder is currently in use"...

im still getting the error in the tool bar:

"Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 40 bytes) in /usr/share/php/DB/pgsql.php on line 421"

on another side note...
there also seems to be an issue with firefox 3 and the asset map...
there is the red cross in the top left corner and upon examination of the java console i get this error:

"netscape.javascript.JSException
at netscape.javascript.JSObject.getWindow(Unknown Source)
at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:99)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)"

so im using firefox2 instead and the asset map is there...
7

this has been resolved as i made a mistake while creating the asset...

although im still getting the error in the tool bar...

thanks...

teak
8

You need to increase your memory limit. You are running out of memory. :slight_smile: Change the value in main.inc from 32M to 64M to see if that helps.

9

i tried that, restarted apache and loaded the admin backend and i still get the error in the tool bar:

"Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 43 bytes) in /usr/share/php/DB/pgsql.php on line 421"

cheers
10

Something is still setting the memory limit to 32MB. Check your php.ini file as well.
11

hmmm... i increased it to 64Mb and still get a blank tool bar...

i checked phpinfo and it tells me my memory limit for php is now 64Mb and the main.inc file also has the memory limit setting set to 64Mb...
12

[quote]hmmm… i increased it to 64Mb and still get a blank tool bar…


i checked phpinfo and it tells me my memory limit for php is now 64Mb and the main.inc file also has the memory limit setting set to 64Mb…[/quote]



hi…



i stillhave a blank tool bar…

is there another way to clear the HIPO Herder to remove dead HIPO jobs?



thanks

13

If you can access the DB, run the query: TRUNCATE sq_hipo_job;

That will remove all running HIPO jobs from the system, dead or otherwise.

14

[quote]If you can access the DB, run the query: TRUNCATE sq_hipo_job;
That will remove all running HIPO jobs from the system, dead or otherwise.[/quote]



awesome thanks greg…