Workflow email issues

Squiz Matrix Support
1

Hi, I got a couple of issues with the workflow emails.

  1. Who is supposed to get the rejection email?


  2. The second issue is a bit more complex and will require some explanation.

    Let's have user A and user B and a workflow:

    Step1: A approves

    Step2: B approves



    There seems to be two ways (given the 2 user scenario) to start a workflow, one is if user B applies for approval. This initiates the workflow which is then in step 1. The other if user A applies for approval. The latter initiates the workflow and step 1 is concluded. Workflow will therefore be directly running in step 2.



    Let's take the latter case. My user from A gets two emails (well technically more given that I don't have the Squiz Server, but let's just assume…):
  • The first email says in the subject: "Asset Changes Approved" and explains that the user has approved the asset to go live. That is ok. Even though the wording may be misleading (the asset is not live it just progressed through one step of the workflow).
  • The second email (second in timestamp by about 12sec), asks user A to approve the asset. The subject of the email is "Workflow Approval Required", it explains that the 'page' asset is currently in a workflow and requires approval to proceed. This however is incorrect as that specific step is already done.



    I guess what I'm trying to say in so many words is that there seems to be an issue in the sequence of email received by the user. Or is there?
2

K, forget about question 2 above (still a question but not very important).

  1. Who gets the workflow rejection email?

    I've ran a few tests and cannot ping point who it is.

    I know it's probably a very simple question (sorry).
3

Actually, we've already identified these workflow issues and I believe they are resolved in v3.3 Beta (which is due for release for public testing soon). Greg can answer more authoratitively on what has been fixed.


And I'm embarassed to say that I can't remember off the top of my head who gets the rejection email. I want to say that it goes to the person who started the workflow, but I'm not 100% sure. It may go to the groups in each workflow step.