I have created a workflow with two steps
Step 1: Content Editing
Step 2: Content Approval
I have applied the workflow and tested it, for the most part it is working. The editor creates a page and applies for a approval, the approver can log on and set the page live.
The problem I am having is there is no notification process. When the editor applies for approval there is no email sent to the approver to let them know a page is waiting for their approval. Also, the messaging is turned on but there is no where to leave a message for either the editor or the approver. I also have the notify when live box ticked but the editor is not being notified.
How do I get the notification process working? We have other email processes in place that are working without any issues.
Check to make sure that your Matrix web server is sending mail (and that your user accounts have email addresses configured!). You can check /var/log/maillog (or equivalent) to ensure the mail is being delivered.
You may find that the mail server on the Matrix machine is unable to send outbound mail.
You guys actually look after the server side of things for us but we currently have over 10 forms set up that require emails being sent from Matrix and I have no issues with them. There is no doubt the users have email addresses configured. I'm using two accounts mine and a general testing account set to go to an alternate email address. They are the same two accounts I use to test all forms I create.
If this is the case, I recommend submitting a support request so that our sysadmins or implementers can check out your Matrix system, make sure everything is configured OK. 