504 Gateway Time-out - API Calls not responding

(Ajeesh Chacko) #1

Matrix Version: - [v5.3.7.2]

API call is not responding while trying to access the api functions like getchildren .
The call fails and throws an exception “504 Gateway Time-out”

"\r\n

504 Gateway Time-out \r\n \r\n

504 Gateway Time-out

\r\n
nginx\r\n \r\n \r\n"

Could you please let us know why api calls are not responding. It used to work earlier.

(Bart Banda) #2

Hi Ajeesh, sounds like an issue to do with the server and not the API. If you’re a Squiz customers, I’d send a support ticket in to see if they can look at it closer. Note that Matrix 5.3 is no longer supported either.

(Ajeesh Chacko) #3

Thanks Bart , i already raised a request with squiz.