Before I take it to local support, because it's very weird, anyone else had issues with MySource Matrix and wide screens?
v4.18.3
When we first upgraded to this version I noticed I couldn't do a few odd things on my widescreen. I have one widescreen and one standard. I'd drag the MySource window to the other screen, and it would work fine. I shrugged and dealt with it. I'm all in favour of workarounds. ;)
But now some of my users are on a single widescreen, and finding they can't do things like apply heading styles, apply text colours, close the add image box, in the WYSIWYG editor. They can't drag to the other screen as they don't have one. I find the same issues at home on my widescreen laptop.
Oddly, my widescreen at work works fine now. No idea why.
Anyone had anything similar? I can't even grab a screenshot vid of this as I have Camtasia and it suffers from the same issue and won't work on my widescreen!!
Oh, could be more specific - there's no error or anything. Eg applying text colour you can select a colour and click the OK button, but the colour doesn't apply. Flip into code and you can see there's no HTML to generate colour. Drag the window to the standard dimension screen and it's fine. With the images, the add image box just doesn't close - click OK and nothing happens. With headings nothing happens when you select the heading style from the drop-down. No error, no change in your heading, no code applied.
I think 1920x1080 is a pretty standard resolution these days (at least I think most people here are running with that). Just tested the WYSIWYG under a maximised Chrome instance connected to a 4.18.3 instance and it seems to function fine (changing headings etc without issue).
I'd get more specific about your set up:
* Browser (and version)
* OS (and revision)
* Java Asset Map
Does it still happen if you change browsers?
Does it happen if you turn off all browser plugins?
The browser/plugins environ is pretty sealed down for those users. On my PC, previously when I experienced the same issue (IE9), it did not do that on Firefox, it was fine on that browser. My PC has not had a browser/OS upgrade between - the only major change between when it didn't work and now that it does is Office 2013, but I can't imagine that would do it.
When I mentioned it to a Squiz staffer some time ago by email he did suggest turning off "HTML Tidy". But said that would mean some pages have bad HTML. Should I get him to turn that off for us? How bad would 'bad' be?
We experience issues with IE9 ( WYSIWIG area requires scrolling to see the whole thing). I just heard back from our admins and yes they have all got nice new computers with widescreen display.
Is Is your screen wide screen?
a.Yes
Resolutions
a.1920 x 1080
Has this issue only occurred since the upgrade (November 2013) or has it always?
a.It hasn’t always been the problem, only since we all got our new computers. I have had mine a while (can’t remember exactly), but the others only got their computers this year.
Are you team all using windows 7?
a.Yes
Does the issue occur if you use and alternate browser such as Firefox or chrome?
a.No problems with Chrome, which is the main browser I use for editing. However the others all use IE as their primary browser for editing.
As it's very hard to replicate and understand the issue, I suggest you contact Squiz support if you are a Squiz client so that someone can look into it further and try and replicate on their machine or a VM of the specific IE version.