Anybody else? Widescreen issues?

(Webmaster) #1

Before I take it to local support, because it's very weird, anyone else had issues with MySource Matrix and wide screens?

 

v4.18.3

 

When we first upgraded to this version I noticed I couldn't do a few odd things on my widescreen. I have one widescreen and one standard. I'd drag the MySource window to the other screen, and it would work fine. I shrugged and dealt with it. I'm all in favour of workarounds. ;)

 

But now some of my users are on a single widescreen, and finding they can't do things like apply heading styles, apply text colours, close the add image box, in the WYSIWYG editor. They can't drag to the other screen as they don't have one. I find the same issues at home on my widescreen laptop.

Oddly, my widescreen at work works fine now. No idea why.

 

Anyone had anything similar? I can't even grab a screenshot vid of this as I have Camtasia and it suffers from the same issue and won't work on my widescreen!!

 

(My widescreen res is 1920x1080).

(Webmaster) #2

Oh, could be more specific - there's no error or anything. Eg applying text colour you can select a colour and click the OK button, but the colour doesn't apply. Flip into code and you can see there's no HTML to generate colour. Drag the window to the standard dimension screen and it's fine. With the images, the add image box just doesn't close - click OK and nothing happens. With headings nothing happens when you select the heading style from the drop-down. No error, no change in your heading, no code applied.

(David Schoen) #3

I think 1920x1080 is a pretty standard resolution these days (at least I think most people here are running with that). Just tested the WYSIWYG under a maximised Chrome instance connected to a 4.18.3 instance and it seems to function fine (changing headings etc without issue).

 

I'd get more specific about your set up:

 * Browser (and version)

 * OS (and revision)

 * Java Asset Map

 

Does it still happen if you change browsers?

 

Does it happen if you turn off all browser plugins?

#4

This  was one thing I didn't ask our users who were having trouble with not being able to see the whole WYSIWYG.

 

Bart was helping me out with this one and we thought it could be HTML pushing it out. But in this case it wasn't.

 

We are running

  1. 4.18.0
  2. the issue is occurring on  Internet Explorer 8 and 9  ( not 10)
  3. Windows 7
  4. Issue isn't occurring using another browser such as chrome

I might check back wth our users and check their displays

(Webmaster) #5

Browser: IE 11.0

OS: Windows Server 2008 R2 Standard, SP1

 

The browser/plugins environ is pretty sealed down for those users. On my PC, previously when I experienced the same issue (IE9), it did not do that on Firefox, it was fine on that browser. My PC has not had a browser/OS upgrade between - the only major change between when it didn't work and now that it does is Office 2013, but I can't imagine that would do it.

When I mentioned it to a Squiz staffer some time ago by email he did suggest turning off "HTML Tidy". But said that would mean some pages have bad HTML. Should I get him to turn that off for us? How bad would 'bad' be?

#6

We experience issues  with IE9 ( WYSIWIG area requires scrolling to see the whole thing). I just  heard back from our admins and yes they have all got nice new computers with widescreen display.

 

Is Is your screen wide screen?

a.     Yes

Resolutions

a.     1920 x 1080     

Has this issue only occurred since the upgrade (November 2013) or has it always?

a.     It hasn’t always been the problem, only since we all got our new computers.  I have had mine a while (can’t remember exactly), but the others only got their computers this year.

Are you team all using windows 7?

a.     Yes

Does the issue occur if you use and alternate browser such as Firefox or chrome?

a.     No problems with Chrome, which is the main browser I use for editing.  However the others all use IE as their primary browser for editing.

#7

hey guys an adjustment to lower resolutions for widescreen displays - didn't make a difference

 

1280 x 1024 and the scrolling issue is still there.

 

Note that the scrolling happens for all screens in admin - not just the edit contents screen.

(Bart Banda) #8

As it's very hard to replicate and understand the issue, I suggest you contact Squiz support if you are a Squiz client so that someone can look into it further and try and replicate on their machine or a VM of the specific IE version.

#9

will do - thanks Bart!

(Webmaster) #10

Thanks Bart. Obviously not a "oh yeah just do this" thing.

#11

Hey guys,

Just want to let you know  our widescreen issue is fixed.

Display intranets sites in compaibilty mode was ticked!

arrgh.

an un untick and this was fixed.

 

thanks heaps

Fuzz