Perhaps you have an idea of what I can do. Is it possible that someone found this and logged on with root/root and changed the username/password?
Any suggestions appreciated.
kspriggs
What error message are you getting?
[quote]What error message are you getting?
[right][post=“8034”]<{POST_SNAPBACK}>[/post][/right][/quote]
“User not found”
Odd. You can check the mysource_matrix/scripts folder for a script that will reset the root password for you. You may have to edit the script and change the password it sets, as the default ("root") is actually too short for our checking mechanisms. 
[quote]Odd. You can check the mysource_matrix/scripts folder for a script that will reset the root password for you. You may have to edit the script and change the password it sets, as the default (“root”) is actually too short for our checking mechanisms.
[right][post=“8036”]<{POST_SNAPBACK}>[/post][/right][/quote]
After trying to view the scripts/add_user_own_access.php and scripts/reset_root_password.php, I tried going to http://www.mydomain.com/matrix/scripts/add_user_own_access.php and
http://www.mydomain.com/matrix/scripts/add_user_own_access.php
I made no edits to the scripts but now I get this error:
“User “root” locked”
“User not found”
kspriggs
You can't run the scripts via the web, they're designed to be run from the command-line:
# cd /path/to/mysource_matrix
# php scripts/reset_root_password.php /path/to/matrix
Cool thanks this thread helped me a lot. I changed the root password on Thursday and didn't return to work until Monday and had forgotten it! I thought I'd have to reinstall Matrix again :o
hmmm... i tried this, and still no joy...
the cli says:
Root User now reset to "root", please login and change
only i still cant login...
You are getting a Login Key Incorrect error, which means that Matrix cannot validate the current user session. This is usually due to a misconfiguration. I've asked for more info in your other thread.
I suggest forum admin to replace access suffix and default login password pair from this post (accessible by public). It is also a good practise to change the default password as soon as you are done with the installation.
I'm pretty sure you'll find all that information in our documentation, not to mention the source code.