Conditional keyword replacement in email body

Squiz Matrix Support
1

5.0.4.3

Hi

We want to be able to display different responses based on the value of one of the responses in the body of an email.

Something similar to this:
%response_XXXX_q1^eq:test:%response_XXXX_q2%:%response_XXXX_q3%% (this breaks)

%response_XXXX_q1^eq:test:{%response_XXXX_q2%}:{%response_XXXX_q3%}% (this breaks)

Is this possible in our version?

Appreciate the help
Mitch

2

Custom form responses are typically values in an array or a JSON object, depending on what type of form field youā€™re using.

Have you checked the output of %response_XXXX_q1% or checked %globals_post%?

3

Hi

Yes I can get the values, but when I put the keyword replacements in the conditional it breaks.

I have tried:

The response is: %response_123783_q1%
Is the response test? %response_123783_q1^eq:test:yes %response_123783_q1%:no %response_123783_q1%%
Is the response test? %response_123783_q1^eq:test:yes %globals_response_123783_q1%:no %globals_response_123783_q1%%
Is the response test? %response_123783_q1^eq:test:yes {%globals_response_123783_q1%}:no {%globals_response_123783_q1%}%
Is the response test? %response_123783_q1^eq:test:yes%globals_post_q123783:q1%:no%
Is the response test? %response_123783_q1^eq:test:yes{%globals_post_q123783:q1%}:no%

%globals_post%
%globals_post_q123783:q1%

This is the email:
The response is: test

Is the response test? %response_123783_q1^eq:test:yes test:no test%

Is the response test? yes globals_response_123783_q1%:no %

Is the response test? yes {globals_response_123783_q1%}:no {}%

Is the response test? yesglobals_post_q123783:q1%:no%

Is the response test? yes{globals_post_q123783:q1%}:no%

{ā€œSQ_FORM_123768_PAGEā€:ā€œ1ā€,ā€œform_email_123768_referral_urlā€:"",ā€œq123783:q1ā€:ā€œtestā€,ā€œform_email_123768_submitā€:ā€œSubmitā€}

test

What I would expect is:
Is the response test? yes test
or
Is the response test? no

thanks

4

Okay. What happens if you try these keywords:

%response_123768_q1^eq:test%
%response_123768_q1^eq:test:{response_123768_q2}:{response_123768_q3}%

1 Like
5

So weā€™ve worked it out.

We applied a paint layout to the submission email body:
%form_submission_id^as_asset:asset_contents_paint_layout_id_123456%

And then in the paint layout we can use the conditional:
%begin_question_answer_123321_q1^eq:test%
Question is equal to test. Here is the field
%question_answer_123321_q1%
%else_question_answer_123321_q1^neq:test%
It is not test
%end_question_answer_123321_q1%

Hope that helps.

Mitch

6

This wonā€™t work as you intend. Itā€™s not a valid keyword sequence.

The ā€˜elseā€™ line should be %else_question%.

Also, does your paint layout apply correctly for emails sent to public users?

7

Thanks Hugh

Actually noā€¦it doesnā€™t work for public users weā€™ve since found out.
Yet to get to the bottom of that.

8

Okay, if you find out, Iā€™d be interested in the solution. Otherwise, Iā€™d suggest following the solution here: Paint layout in custom form emails

9

Hi Mitch,

I had a similar discovery a few months ago, with the PL not showing for Public Users.

I instead switched to using globals_contents_raw:123
Where asset #123 is a Standard Page, and then in that standard page I used Conditional Statements to determine what to print.
The Conditional Statements were using globals_post^index keywords - as per the link Hugh gave.

Now I am just trying to work on customising the Subject Line based on what they inputā€¦ This has been a thorn. Many Keyword Modifiers didnā€™t seem to work in the Subject Line. Our form is a bit complex because it has 5 fields it needs to read to check if the email is a complaint (from any of the 5 user types). Iā€™m sure a JS code could help me here, in sending a new field POST data that says it IS a complaint or notā€¦ :thinking:

Hope this helps,
Emily