Custom Form Incomplete Submissions

(+Krosways+) #1

Hi Team;


I have created a custom form where the users log in and fill the relevant fields, and they save and exit the form and return to the form at a later stage to complete the form for submission.



In the incomplete submissions i have in the reminde email format



<p>Dear %response_507269_q1%<br />

Your Induction form is currently incomplete<br />

Please return soon to complete your form.<br />

<a href="./?a=123456?SQ_FORM_123456_SUBMISSION=%form_submission_id%">Return to your form</a> to complete your induction checklist. You will be send a reminder email in 2 days time </p>



But i haven't received an email even if i have mentioned to send reminder email after 1 day.



any ideas?



I set this on Friday the 11th of Nov, but haven't received any reminder email since today.



any ideas

(Ashish Karelia) #2

[quote]
Hi Team;



I have created a custom form where the users log in and fill the relevant fields, and they save and exit the form and return to the form at a later stage to complete the form for submission.



In the incomplete submissions i have in the reminde email format



<p>Dear %response_507269_q1%<br />

Your Induction form is currently incomplete<br />

Please return soon to complete your form.<br />

<a href="./?a=123456?SQ_FORM_123456_SUBMISSION=%form_submission_id%">Return to your form</a> to complete your induction checklist. You will be send a reminder email in 2 days time </p>



But i haven't received an email even if i have mentioned to send reminder email after 1 day.



any ideas?



I set this on Friday the 11th of Nov, but haven't received any reminder email since today.



any ideas

[/quote]



Hi,

The first thing i'd check is if the Cron is set up to run correctly. On the screen you configured the email reminder, at the bottom it says the following:



"Note: For the settings on this page to take effect, the MySource Matrix Cron Manager must be properly set up by a system administrator. Forms will be inspected by the on each run of the Cron Manager."



Ash

(Nic Hubbard) #3

Have you ever received mail from Matrix, such as from other forms using the Email Options screen?


Is postfix/sendmail setup?

(+Krosways+) #4

[quote]
Have you ever received mail from Matrix, such as from other forms using the Email Options screen?



Is postfix/sendmail setup?

[/quote]



Hi



No, i am only a back end admin to the mysource

(Nic Hubbard) #5

[quote]
Hi



No, i am only a back end admin to the mysource

[/quote]



So you are not sure if Matrix has ever been setup to email? If I were you, I would create a test custom form and configure the Email options with your email address, then submit the form to see if you get it in your email. If you do, then you can know what at least email is working.

(+Krosways+) #6

[quote]
So you are not sure if Matrix has ever been setup to email? If I were you, I would create a test custom form and configure the Email options with your email address, then submit the form to see if you get it in your email. If you do, then you can know what at least email is working.

[/quote]



sorry yes email is work, when in submit the form i receive and email with the form summary, not reminder email in the incomplete submission section

(Benjamin Pearson) #7

[quote]
sorry yes email is work, when in submit the form i receive and email with the form summary, not reminder email in the incomplete submission section

[/quote]



Some things you can check:



[list=1]

  • Cron Manager is working and not dead locked.
    [*]Cron is sending emails (choose another cron job that emails the user).
    [*]The reminder section is configured and you are within the required amount of days.
    • (+Krosways+) #8
    (+Krosways+) #9

    Hi;


    i have set Send Reminder Email After : 1 days 0 hours and 0 minutes, and Expire Submissions After: 0 days, 0 hours and 0 minutes



    is this the correct format?

    (Raena Armitage) #10

    Cron is working fine, and the Manage Incomplete Submissions cron job is listed in the cron manager.

    (+Krosways+) #11
    (+Krosways+) #12

    the incomplete submission is still not working, i was testing the form and set to receive incomplete submission to my email address in 30 min, but still haven't received an email.


    could this be a bug in the version 4.0.3?



    Please advice

    (Adeline Yaw) #13

    [quote]
    the incomplete submission is still not working, i was testing the form and set to receive incomplete submission to my email address in 30 min, but still haven't received an email.



    could this be a bug in the version 4.0.3?



    Please advice

    [/quote]





    I'm on v.4.8.2 and the reminder email was sent perfectly fine except the email address in my form was an internal address ( for example; my_name@sydney.edu.au - website URL is http://sydney.edu.au/business ) however when I test the form using an external email address ( for example; my_name@gmail.com ) there are no reminder emails sent.



    Is there something I need to do in the Systems Config section of Matrix? My Cron Manager is running as well as the 'Manging Incomplete Submissions Cron Job'.



    If anyone has any input on this, that would be great.

    (Ashish Karelia) #14

    [quote]
    I'm on v.4.8.2 and the reminder email was sent perfectly fine except the email address in my form was an internal address ( for example; my_name@sydney.edu.au - website URL is http://sydney.edu.au/business ) however when I test the form using an external email address ( for example; my_name@gmail.com ) there are no reminder emails sent.



    Is there something I need to do in the Systems Config section of Matrix? My Cron Manager is running as well as the 'Manging Incomplete Submissions Cron Job'.



    If anyone has any input on this, that would be great.

    [/quote]



    Hi,

    If some of the email are going through and some aren't then I'd say its most likely not Matrix. You will have to get a System Admin to see if there are any errors in the logs. Also if there is any firewall or other policies on server that are affecting the external emails from being sent out.



    Alternately, if you are Squiz client, you can lodge a Support request for this to be looked into.



    Ash

    (Adeline Yaw) #15

    [quote]
    Hi,

    If some of the email are going through and some aren't then I'd say its most likely not Matrix. You will have to get a System Admin to see if there are any errors in the logs. Also if there is any firewall or other policies on server that are affecting the external emails from being sent out.



    Alternately, if you are Squiz client, you can lodge a Support request for this to be looked into.



    Ash

    [/quote]



    Thanks for the prompt reply!

    (Ryan Archer) #16

    Is there a support manual on this feature as I am getting stuck to. Have followed everything that I can:

    • enabling multi page forms
    • allowing incomplete submission
    • Inserting the relevant email information
    • ensuring that the 'Public user Email Question' points to the input field where the user inserts their email address
    • Gone to 'incomplete submissions' area and put the information needed for reminder emails
    • Checked that emails are coming through from other forms - OK
    • Checked the cron manager - the job does not appear at all

     

    I have looked into the Squiz documentation but I can't see where there is specific information about this process. Funny thing is that it used to work on one of our forms but no longer is working and the only change to that form was the wording of a few questions.

    (Ryan Archer) #17

    The big issue here folks is that it won't work for me whilst I am a logged user in Squiz Matrix. I think it should, but it just doesn't.

    Have to do the testing as a public user and it works!

    (Anthony Ponomarenko) #18

    When you're logged in, are you receiving the emails to your Matrix User inbox?

    (Ryan Archer) #19

    um, sorry but I don't even know where that is supposed to be.

    (Nic Hubbard) #20

    um, sorry but I don't even know where that is supposed to be.

     

     

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