Custom forms - selective email confirmation copy

(Cecilia) #1

Hi guys,

I’m not sure if I’ve had a mental blank but does anyone know how to do the following for a custom form

  • If a user selects a particular response in one of the questions in the form, can we set a rule to customise which recipient email copy they receive so that it’s different from the default response they will receive?

  • Similarly, are we able to have alternative confirmation page copy based on a user’s response to one of the questions in the form?

For example, if a user answered ‘Yes’ to question 9 in the form, they would receive a different email confirmation and also see a different confirmation page.

Thanks in advance!

(Bart Banda) #2

Sending to a different email address is usually done via the Selective Emails Screen, take a look at:
https://matrix.squiz.net/manuals/custom-form/chapters/form-contents#selective_emails_screen

Customising the email format is a bit trickier as you have to edit the HTML code to put keyword conditional wrappers around the content.

Same with customising the confirmation screen (thank you page I assume you mean). You would basically do a conditional keyword wrapper around the content you want to customise based on that response value keyword.

Hope that helps.