Email settings - having different email address for workflow

(Nassep) #1

Hello


In the system configuration there are two default emails settings



Email Settings



Default Email webteam@company.org.au

Tech Email webteam@company.org.au



What is the difference between default and tech emails?



We want the workflow emails to come from internet@company.org.au instead of webteam@company.org.au (this causes us problems when authors reply to the emails).



But we want the system related emails to webteam@company.org.au.



Can this be done?



Rgds



Angela

(Edison Wang) #2

All system emails and workflow emails are coming from SQ_CONF_DEFAULT_EMAIL. The default email address.
It's coded in core, and you can't change that.



If you would like people to stop replying emails, in my opinion you can probably


  • customize the workflow message to ask people do not reply, and only reply to xx address
  • setup redirect filter on your email server, so that all workflow related message (replied with workflow subject) being redirected to xx address
(Ashish Karelia) #3

[quote]
Hello



In the system configuration there are two default emails settings



Email Settings



Default Email webteam@company.org.au

Tech Email webteam@company.org.au



What is the difference between default and tech emails?



We want the workflow emails to come from internet@company.org.au instead of webteam@company.org.au (this causes us problems when authors reply to the emails).



But we want the system related emails to webteam@company.org.au.



Can this be done?



Rgds



Angela

[/quote]



Hi Angela,

This link will help you understand the 2 emails better.

The workflow email are sent from the email address of the user who is initiating the workflow. So its the “current user” at that stage.



If for some reason for some email the current user is not determined (instances like public user submitting form) the SQ_CONF_DEFAULT_EMAIL is used as the ‘from’ in the email sent.



Hope this gives you an idea as to what these fields are.

Questions or confusions, please don’t hesitate to ask.



Ash

(Greg Sherwood) #4

[quote]
This link will help you understand the 2 emails better.

[/quote]



The current version of that content is in the manuals, here: http://manuals.matrix.squizsuite.net/server-administrator/chapters/annotated-main.inc

(Nassep) #5

[quote]
The current version of that content is in the manuals, here: http://manuals.matrix.squizsuite.net/server-administrator/chapters/annotated-main.inc

[/quote]



So if I changed this one, SQ_CONF_DEFAULT_EMAIL things like workflow emails (that go to the maintainer, review notification, escalations etc) would be sent by internet@company.org.au



but all the system alerts etc will continue to go to webteam@company.org.au



Thanks in advance,



Angela