Error Adding or updating Assets

Squiz Matrix Support
1

Hi all,


I was just wondering if I could get some help. I get an error at the moment whenever I try to add a new asset or update a current one. I get the message:



MySource Warning



File:

[SYSTEM_ROOT]/core/lib/html_form/html_form.inc

Line:

535



Message:

The uploaded file "file 0" was only partially uploaded. [SYS0023]



Backtrace:

Show



MySource Warning



File:

[SYSTEM_ROOT]/core/assets/files/file/file.inc

Line:

87



Message:

Failed updating web path. Path already exists? [CORE0056]



Backtrace:

Show







Any help I can get is appreciated.

2

Is this in an Asset Builder Page?

3

Hi Aleks,

No its not, the error was recieved when uploading a brand new asset.


Thanks
Geoff
4

A partial file upload error comes from PHP. The official PHP error explanation is: "The uploaded file was only partially uploaded."


I assume that would occur if the connection was cut off during the upload. Have you tried with very small files?

5

Hi Greg,


We attempted to try an upload of a file that was 225k and we got the error as indicated above. When we attempted to upload a file that was 1k text file it worked.

Is there a way we can fix this?

6

You will need to investigate your network and determine what is cutting off your upload. PHP has a default limit of 2mb, which is obviously not the problem here. Do you have any proxy servers or firewalls that may be in between your PC and the server hosting Matrix?
7

Hi there,

We are using a proxy server, however we have performed a couple of tests, one with a PC using the proxy server and one without and we received the error on both counts.

Is there anything else that you can think of?

Thanks Geoff.
8

Is there anything in your Apache error log, perhaps?