"Error while parsing: White spaces are required between publicId and systemId"

(Jamie Smith) #1

Hello,


A number of our users are getting this message when they try to insert a link in the WYSIWYG editor (on both Simple and Easy Edit interfaces):



"Error while parsing: White spaces are required between publicId and systemId"



It seems to prevent the Asset Map from loading (although no such problems if going into admin mode).



Squiz Matrix v4.10.0



Any advice appreciated.



Cheers,



Jamie

(Ashish Karelia) #2

[quote]
Hello,



A number of our users are getting this message when they try to insert a link in the WYSIWYG editor (on both Simple and Easy Edit interfaces):



"Error while parsing: White spaces are required between publicId and systemId"



It seems to prevent the Asset Map from loading (although no such problems if going into admin mode).



Squiz Matrix v4.10.0



Any advice appreciated.



Cheers,



Jamie

[/quote]



Hi Jamie,

The error seems to be generated by the Java applet. The error happens because Matrix didn't receive any XML in the request made by asset map. Is there any further information in the Java console? Also when this error appears, is there any related warning/error getting logged in the error logs for Matrix?



Ash

(Jamie Smith) #3

Hi Ash,


Thanks - have contacted the user to inspect Java console.



Jamie

(Jamie Smith) #4

Hi Ash,


I met with a user experiencing this problem. The following appears in the Java console:


    
    [Fatal Error] :1:50: White spaces are required between publicId and systemId.
    java.io.IOException: error while parsing : White spaces are required between publicId and systemId.
    	at net.squiz.matrix.core.Matrix.doRequest(Matrix.java:179)
    	at net.squiz.matrix.assetmap.AssetMap.loadTranslations(AssetMap.java:302)
    	at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:101)
    	at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    	at java.lang.Thread.run(Unknown Source)
    java.lang.NullPointerException
    	at net.squiz.matrix.assetmap.AssetMap.loadTranslations(AssetMap.java:307)
    	at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:101)
    	at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    	at java.lang.Thread.run(Unknown Source)
    Exception: java.lang.NullPointerException
    Translation asset_map_status_bar_init not found
    [Fatal Error] :1:50: White spaces are required between publicId and systemId.
    Translation asset_map_dialog_title_init_failed not found

I checked the error and system logs and could see no relevant messages.



Does the Java console output provide any clues?



Cheers,



Jamie

(Ashish Karelia) #5

Hi Jamie,
Unfortunately No, its not too helpful. It is just giving the execution path when the error occurs. No data related to it.



Is it happening for all the WYSYWIG plugins which try to load asset map?

Also what Version of Java are you guys using?



Ash

(Jamie Smith) #6

Hi Ash,


Apologies for the delay in replying. The version of Java is 1.6.0_31 (Sun Microsystems). When I upgrade to the latest (1.7.0_07-b10), the parsing error dialog box doesn't appear but the Asset Map still doesn't load; it's this time replaced by a red 'Error has occured' message.



In the Java console:


    [Fatal Error] :1:50: White spaces are required between publicId and systemId.
    java.io.IOException: error while parsing : White spaces are required between publicId and systemId.
    	at net.squiz.matrix.core.Matrix.doRequest(Matrix.java:179)
    	at net.squiz.matrix.assetmap.AssetMap.loadTranslations(AssetMap.java:302)
    	at net.squiz.matrix.assetmap.AssetMap.init(AssetMap.java:101)
    	at com.sun.deploy.uitoolkit.impl.awt.AWTAppletAdapter.init(Unknown Source)
    	at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
    	at java.lang.Thread.run(Unknown Source)
    Java Plug-in 10.7.2.10
    Using JRE version 1.7.0_07-b10 Java HotSpot(TM) Client VM
    User home directory = C:\Documents and Settings\**********


Our users use Firefox 3.6.8 and IE7 as part of the standard desktop installation and both Java errors occur on those browsers. I'm not able to update FF or IE, but the error doesn't occur in a newly installed version of Chrome. Unfortunately, EES 1141 (which is our edit interface) isn't compatible with Chrome and it's not possible to upgrade to a newer EES version at the moment (even if it's now fully Chrome friendly).

Do you know if there's anything we can do to get it working in our versions of FF and IE?

Many thanks for your continued assistance,

Jamie

EDIT: Yes indeed, it's happening for all Matrix and EES WYSIWYG plugins.
(Ashish Karelia) #7

Hi,
Unfortunately the information available right now isn't enough to point me in a right direction. I have tried a couple of test to see if I can replicate whats been described but no go.

I'd say the safest bet would be to raise a support ticket if you are a Squiz Client.



Ash