Exclude 'cancel safe edit' from Trigger email

(Libby Stark) #1

Hi,

 

In our implementation of Matrix (5.1.6.0), we’ve opted not to send workflow emails on ‘Approved’ status, but instead we have a trigger that sends an email to the relevant Approver and the central web team when an asset has a Status Change to Live. The only issue is when someone Cancels Safe Edit (therefore returning it to Live status) it is also triggers the same email.

 

Has anyone got a way I can exclude the ‘Safeedit Cancel’ event from the trigger, so that an 'Asset Made Live' email isn't sent to them?

 

This is what my trigger looks currently looks like.

 

Event = Status Changed

Conditions = Asset has the current status of Live

Tree Location     = (I have a few assets listed here – tops of branches)

Asset is of type = Page, News Item, File, Abstract Calendar Event

 

Thanks!

 

Libby

(Douglas (@finnatic at @waikato)) #2

You could possibly do something with a Metadata field on the asset, but it requires the right sequence of events - I'm thinking something like:

 

1) When safe edit gets initiated, use a trigger to set the field to "safe-edit" or similar.

2) When a page in safe-edit has a status change to approved to go live, change the field again to 'approved' or similar.

 

Then check in your existing trigger that the metadata field is 'approved' or not 'safe-edit' as a required step for sending the email.

 

This assumes the asset goes through Live -> Safe Edit -> Safe Edit Approved -> Live.  

If the safe-edit gets cancelled, the metadata field stays at what it was in 1) which shouldn't be a problem.  

(Joel Porgand) #3

Hi,

 

In our implementation of Matrix (5.1.6.0), we’ve opted not to send workflow emails on ‘Approved’ status, but instead we have a trigger that sends an email to the relevant Approver and the central web team when an asset has a Status Change to Live. The only issue is when someone Cancels Safe Edit (therefore returning it to Live status) it is also triggers the same email.

 

Has anyone got a way I can exclude the ‘Safeedit Cancel’ event from the trigger, so that an 'Asset Made Live' email isn't sent to them?

 

This is what my trigger looks currently looks like.

 

Event = Status Changed

Conditions = Asset has the current status of Live

Tree Location     = (I have a few assets listed here – tops of branches)

Asset is of type = Page, News Item, File, Abstract Calendar Event

 

Thanks!

 

Libby

 

try using

 

Event:

before status changed

 

conditions:

asset status = safe edit approved to go live

asset status being changed to = live

your other conditions

(Tim Davison) #4

This is how I've set up out triggers, we use them a lot.

 

Event:

Before status change

 

Condition:

Asset status being changed to: Live

(NOT) Asset status: Safe Edit

 

 

So it triggers whenever the asset goes live but not going Safe Edit -> Live.

(Libby Stark) #5

Thanks guys.

 

I tried the trigger you suggested J.P, but it unfortunately didn't work.

 

I then tried the trigger with the inverse condition that you suggested Tim, but it isn't working either.

 

I'm wondering if there's a conflict from the 'Before Status Changed' with 2 other existing triggers that make 'Approved to Go Live' and 'Safe Edit Approved' assets go live via a Future Status cron job?  Have you had any experience with conflicting triggers?

(Tim Davison) #6

Shouldn't be a conflict here.  We've got an auto-live setup similar to what you're describing with future statuses.  I'm wondering if it's other conditions having an issue.  You may need to do some debugging.  Cut it back to just barebones and add one condition at a time, change the action to send you an email.  Make sure it's sending you emails with the most basic conditions, than add them back in and test after each one, see where it actually stops working.

(Joel Porgand) #7

Tim's debugging suggestion is the way to do it - however use the system log to determine if your trigger is firing (assuming trigger.* is in the logging whitelists) - it could be firing unnoticed if your action is misconfigured. 

(Libby Stark) #8

 

try using

 

Event:

before status changed

 

conditions:

asset status = safe edit approved to go live

asset status being changed to = live

your other conditions

Hi, 

 

I thought I'd revisit this, and I have no idea what i did differently this time, but it works like a charm!

 

Thanks very much J.P. and others who have posted.  ^_^