File attachment limit - form submissions

(Oliver Kass) #1

Hi folks,

 

Has anyone encountered this issue with custom forms before... basically we have a number of forms on our site where users can upload files which are then attached to emails and sent to various inboxes.

 

We've managed to figure out that files over a certain size (6 - 7mb +) are being uploaded to matrix ok but aren't being attached to emails and sent to our inboxes for some reason. This means some submissions are being missed at our end when the user has managed to fill out the form and even receives a submission receipt. 

 

Is there a setting in Matrix or the php somewhere that limits the email attachment file size and if so how can it be increased? Our inboxes can receive emails up to 20mb in size and this is what the upload limit is set to on the forms.

 

Thanks

 

Oli

(Bart Banda) #2

Hmm, not sure, if files under that size are getting attached to emails and larger files aren't, maybe it's an issue with the email server config? Or the email server that sends them (relays) them might also have a limit? There is no setting in matrix for controlling this kind of restriction. 

(Oliver Kass) #3

Hi Bart,

 

It looks like you were right. Support had to increase our postfix message limit.

 

Thanks

 

Oli