Issue with resetting password - sends users in loop, cookie related?


Matrix Version: 5.5.6

Hi all, new Squiz user/dev here.

I’ve got an issue where some of my users are not able to reset their passwords when the use the reset password link.

They will get an email with the reset link but for some of them it will just take them back to the page where they requested the reset password link, sending them in a “loop”.

I’m assuming this is due to cookies as I can replicate the issue by blocking SQ_SYSTEM_SESSION or by opening the link in Incognito mode.

I’m guessing my users are opening the link in a different browser or on their phone or something like that.

Would anyone know if there’s an established way around this issue?

Many thanks?