Problem expanding type format in asset tree


(Clementoke) #1

Hi all,

Has anyone had this happen to them. When trying to expand an asset in the asset tree, in this case a default body copy of a paint layout, it hangs on 'Loading'.

Works fine on other computers outside our network. Is it a Java thing or security issue. We're on 4.6.0.

Thanks,

Clement


(Nic Hubbard) #2

Have you tried other browsers?


(Bart Banda) #3

Sounds like a very strange and unique bug. Does it only happen for 1 paint layout or any paint layout or any asset that has a default format bodycopy such as asset listings and search pages? 4.6.0 is a very old version as well so I would recommend an upgrade if possible. 


#4

I think the asset map can hang on loading and we have seen this from time to time running 4.18.0

But we can comment - outside the network it runs much better.


It depends how many admins you have in the system or what processes are being run by the HIPO.


That’s what we have found from experience anyways


(Clementoke) #5

Thanks, we've recently upgraded to 4.6 and now we have issues with the Trigger Manager not working, The root user is also 'under construction'. The engineers are considering rolling back to 4.1 again. Help!

I've tried it on other browsers within the network and have the same errors. It isn't all Paint layouts just a few.


(Nic Hubbard) #6

Did the Trigger Manager get turned off?