Matrix version v4.15.5
I had a few submission reports set up and working to send automatically to various content editors. Im not sure when they stopped working but i have recreated new reports and they fail too.
The issue: the submission email is not being sent and the date in the scheduled jobs does not change.
Anyone have any ideas on what is happening? (also sorry if this was answered in one of the other forum posts)
Is your cron manager running? Check its running status and see if it’s deadlocked. Usually scheduled jobs failing is a sign your cron manager is jammed.
Genius :) Running Status is No.
So it doesnt happen again, how does the cron manager become jammed?
Check out the "last run" date - "Running Status: No" is fine if it's run recently.
This is covered a bit on http://manuals.matrix.squizsuite.net/system-management/chapters/cron-manager
It's possible if it's not running and hasn't run for a while that Unix cron is not ticking over Matrix cron (described on the above link).
Running No
Last run 09/04/2014
Run check 0
There are a number of one off jobs in the cron manager that failed. What do I do from here? Nothing happens when I acquire the lock and I am logged is as a system admin.
If it's a Squiz Supported system, just lodge a support ticket at this point - otherwise you'll need to look at getting Matrix cron running from unix cron as per http://manuals.matrix.squizsuite.net/system-management/chapters/cron-manager (see the bit about filling out the crontab).