User not created live

(G Tuahine) #1

Created an Account Manager asset for a registered user to access to a page, however when an account is created the status is "under construction" although the create status is set to "live". We are using v3.16.5, possible bug?

(Nic Hubbard) #2

Maybe check the asset status log for that user asset to see if there are any triggers affecting the status.
(G Tuahine) #3

Nothing in the logs. Thought of working around the problem by creating a trigger to change the status but this creates errors so disabled.
(Nic Hubbard) #4

What kind of errors does this create?
(G Tuahine) #5


Your account was not created. Ensure you have entered a username and password and try again.

Trigger Action: trigger_action_set_status Failed [CORE0135]FAILURE: Trigger "Change Signed Up User Account Status" (Trigger# 13), Event "trigger_event_asset_created" broadcast by "greg" (Id# 75893) [CORE0127]

The trigger is to replicate setting the status to "live" when a user account is created under the "Pending Accounts" assest of the Account Manager asset.
(Luke Wright) #6

The presence of a Pending Accounts folder indicates to me that you have Email Validation turned on. While a user is in the Pending Accounts group, the Under Construction status is the correct one for it to be in, as a user should not be able to log in until they respond to their validation email. Once they have done that, they should be moved (or at least, linked) to your create location(s) with the status you selected on the Details page - so if you selected the status to be Live, it should be live (and I have tested this on my development system), but only after the user has replied to their validation email. Until then, the Under Construction state is expected and correct.


If you want a user account to be live from the moment the account is actually created, you would need to turn Email Validation off. If this is turned off, the user account will be created directly in your create location(s) with the appropriate status. The user will not receive an email notification in this case - if you are using Email Validation purely for this reason, it may be better to create a trigger that can send an "account created" email to them, which should be reasonably simple depending on your system structure.



Hope this helps. :slight_smile:



NB: moving thread to "Support" as I can't see what the thread has to do with the Designs system.

(G Tuahine) #7

[quote]The presence of a Pending Accounts folder indicates to me that you have Email Validation turned on. While a user is in the Pending Accounts group, the Under Construction status is the correct one for it to be in, as a user should not be able to log in until they respond to their validation email. Once they have done that, they should be moved (or at least, linked) to your create location(s) with the status you selected on the Details page - so if you selected the status to be Live, it should be live (and I have tested this on my development system), but only after the user has replied to their validation email. Until then, the Under Construction state is expected and correct.


If you want a user account to be live from the moment the account is actually created, you would need to turn Email Validation off. If this is turned off, the user account will be created directly in your create location(s) with the appropriate status. The user will not receive an email notification in this case - if you are using Email Validation purely for this reason, it may be better to create a trigger that can send an "account created" email to them, which should be reasonably simple depending on your system structure.



Hope this helps. :slight_smile:



NB: moving thread to "Support" as I can't see what the thread has to do with the Designs system.[/quote]



Hi Luke, thanks for your comments. Still not sure what I'm doing wrong as have done some testing. Email validation is turned on and the validation url sent. When clicked get taken to "Not Logged In" bodycopy (instead of "Validated") in the backend the user has been moved to the user group but status is still under construction.

(G Tuahine) #8

Have done further testing and everything worked fine. Problem seems to be around setting the Create Status to live from the details page
(Sang) #9

Did you get solved this problem? I am using Matrix5 and I have a same problem.

After email validation, user goes to user group with Under Construction Status, even though I set Create Status as Live in Detail of Account Manager Page.

So I set trigger to make it live when user validates email, but did not work…

(Anthony Ponomarenko) #10

Hi Leezang,

What version of Matrix are you having this issue in? I just tested this in 5.3.4.2 and it is working for me.

Looks like this was a bug that was fixed in 5.2.7.7 and 5.3.0.0 - https://squizmap.squiz.net/matrix/8053

(Sang) #11

Thank you for reply. I found it did not work in case there is a workflow.