Viper editor not applying classes properly - hit and miss

Squiz Matrix Support
1

HI Guys,

 

Running 4.18.0 - Edit + 1.5.0

Windows 7 - Internet Explorer 8

 

We experienced today that applying classes to images in edit+ can be a bit hit and miss.

 

When selecting the image in the editor the in content  viper editor appears and allows us to applya class. The image is properly selected. A class is applied and the change button is updated - however there is no option to save.

 

The quirky thing is it is hit and miss.

 

I got our user to add the class in the source view just to make sure that the class was applying - and there was no problems.

 

The  image is properly selected.

 

Has anyone expereienced it being sticky?

2

Hey Fuzz

 

Back in April I found an IE8 image/class bug in Viper whilst testing for Matrix 5 (Squizmap #5110).

 

Can you check against the steps below and tell me if it's the same problem or a different one?

 

Prerequisite: an existing standard page of content with two paragraphs of text in it.

 

In ie8:

1. Left click at end of first para and hit enter.

2. Insert an image and then left click on para underneath new image so everything is deselected.

3. Left click back on the new image and apply a class.

4. Left click on para under image so everything is deselected.

5. Left click on image, note that class icon is default and has no value.

3

Hey Scotty!
I feel like I have to curtsie when you message! Thanks for the reply.


The users are applying the class to the image as soon as it’s inserted in a paragraph - so they are not clicking in and out of the paragraphs.


They can add the class and update changes - but the save doesn’t highlight :frowning:


But I will replicate these steps and get back to you.


Thanks heaps

4

I think we might have has this with our last upgrade to 4.18.6/1.5. We had to downgrade Edit+. Ill try to remember to look it up tomorrow.

Tom

5

I think we might have has this with our last upgrade to 4.18.6/1.5. We had to downgrade Edit+. Ill try to remember to look it up tomorrow.

Tom

6

Thanks Tom! I think we will get the users to upgrade to Internet explorer 9 if the viper has no problems there. We still have a few XP users however - hence they cannot upgrade :frowning:

7

Hey Fuzz, OMG curtsie (blush)! Before you upgrade, you might want to check to see if the problem exists in ie9 too. Maybe an alternative is to use something like Chrome, FF, or Safari assuming it doesn't exists there. But I know that can be a hard sell in a SOE.

 

With your steps to reproduce, please post the content (as HTML in a text file) you are testing against too.

 

Cheers

 

Scotty

8

Hey scotty,

 

I do have a testing doc  that i can send to you if you like - however in brief -

 

Using the viper  inline editor – clicking on the breadcrumbs for image in Internet Explorer 8 and 9 - works

 

for adding and removing classes -

  1. Clicked on image
  2. Then clicked on image in editor
  3. Then click on Image  in the viper breadcrumb
  4. Then remove class
  5. Then the update changes
  6. the save button appeared

 

Adding classes using the top class tool bar - does not work and actually results in version 9 in the WYSIWIG to disappear

 

I did try clicking on the paragraphs below then back up - this didn't activate anything for us. The only thing that was consistanly worked was  the above steps in both versions. It's strange as the image is already selected when you select it as the toggles allow to you to resize the image etc.

9

Thanks Fuzz, will see if we can test this scenario out on relatively same versions, I think it just needs to be 1.5.0.

10

Hey Scotty  thanks for that - we are running version 1.5.0

11

No worries, sorry I should have been a bit clearer. What I should have said was: I don't think it matters which version of Matrix it is as long as we are testing on a system with 1.5.0. 

12

Thanks Scotty! The close button ( for the asset finder) also doesn’t appear in version 1.5.0 using Internet explorer 9.

13

Hey Fuzz, did you ID a good workaround for this on your end?

14

Hi fuzzi, I'm having difficulties replicating your issue or understanding the overall details of the problem. Can I suggest that you send a support ticket into Squiz for further investigation so that they can assign someone to assist you and help replicate over the phone if required? We can always update the ticket here when we have a solution or outcome, for example if it is a bug that has been fixed in the editor for later versions. 

15

HI Scott hey Bart!

 

Thanks for looking into this. We defo can replicate the issue and I will log a support ticket if the workaround is no longer sufficient. The workaround helped and we tested it on one of the team and they followed it easily. We have also extended this to all the users if they are having issues with assigning classes to images.

 

We will have to fully test if the classes are now properly applying for other elements, as the class tool generally was not working either.